Strategise

Understand before improving

  • Governance System Design
  • Process Capability Assessment, based on COBIT®
  • Process prioritisation, definition of target capability, gap analysis
    & implementation roadmap
  • Flight plan

Design

Design to support the strategy:

  • PEOPLE: Education (COBIT® • ITIL®) Process owner / manager appointment
  • PROCESS: Process & Artefact design and documentation
  • TOOL: Tool selection / Tool re-engineering (Optional)

Transition

Deliver the service strategy

  • PEOPLE Organisational change
  • PROCESS: Process documentation review / approval
  •  TOOL: Process and ITSM Tool alignment (configuration); Test

Operate

Monitor and sustain:

  • PEOPLE: Training and awareness
  • PROCESS: monitor performance & conformance
  • TOOL: Monitor and improve

Improve

Measure to improve

  • Review: Project. The Governance System
  • Identify new opportunities for improvement

Michelle Davids Consulting provides superior consulting services based on more than 20 years of experience in both IT Governance and IT service management.

Our consultants are notable in their functional and operational expertise, thereby ensuring that our clients receive the most effective and professional service. We ensure transparency, visibility, guidance and proficiency during every phase of the implementation, whether onsite or offsite. Additionally, continued functional support and guidance is offered long after implementation, we believe that there is no finish line when embarking on an improvement journey.

In order to meet individual needs of clients, MDC offers extensive experience in all aspects of an COBIT ® and ITIL® adoptions, including:

  • Designing your Governance System
  • Process Capability Assessments
  • Road-mapping
  • Process design and Transitioning
  • Artefact build
  • Tool re-engineering
  • Mentoring

Get in Touch





    Excellent teacher!

    Kudos to Michelle for being such an excellent and affable teacher!

    Joypaul D. / Emtel Ltd, Mauritius

    Outstanding!

    Great trainer, great facilitator – KEEP IT UP

    Boipelo L. / BLIL, Botswana

    Experienced

    I learned quite a lot from the course which can be applied at my workplace.

    Selveena C.A / Emtel Ltd, Mauritius

    Knowledge is Power!

    Keep empowering people!

    Tshepo R. / BLIL, Botswana

    Love Love Love!

    The trainer was excellent and made sure we understood before moving forward. I love her!

    South Africa / BLIL, Botswana

    Experienced

    Best Lecture in the World.

    Dimakatso M / South Africa

    Thank You!

    Thank you Michelle. You were really good. You broadened my ITIL knowledge. You are a good facilitator.

    Eva-Lisa N. / PwC, Namibia

    Exceptional!

    The course content was very relatable to my organisation and the trainer exceptionally linked COBIT 5 concepts to my organisation.

    Goitseone H. / BDA, Botswana

    Easy to Understand

    I loved the white board mind maps and illustration!

    Claudio F / South Africa