ITIL® 4 Foundation

The ITIL® 4 Foundation course is positioned at entry level, designed to introduce you to a new understanding of IT Service Management through a Service Value System (SVS) – the SVS describes holistically how IT can contribute towards business goals. The ITIL® 4 Foundation course also also incorporates concepts from other leading frameworks, such as Lean, DevOps and Agile.

**This 2.5 day training includes the course and the examination as a package**.

Watch Our Video

Learn about:

The purpose and components of ITIL® 4

  • Key concepts and the value of IT service management to IT service providers and service consumers
  • The ITIL® Guiding Principles
  • The Service Value System
  • The four dimensions of Service Management •
  • The Service Value Chain
  • The purpose and key terms of the ITIL® practices
  • Why all this is important to deliver business value

Duration – 2.5 days

Audience

  • Anyone who is interested in how IT can deliver better value to business through IT service management
  • Anyone who wishes to gain an understanding of the new ITIL® 4 Framework
  • All IT staff

Get in Touch





    Excellent teacher!

    Kudos to Michelle for being such an excellent and affable teacher!

    Joypaul D. / Emtel Ltd, Mauritius

    Outstanding!

    Great trainer, great facilitator – KEEP IT UP

    Boipelo L. / BLIL, Botswana

    Experienced

    I learned quite a lot from the course which can be applied at my workplace.

    Selveena C.A / Emtel Ltd, Mauritius

    Knowledge is Power!

    Keep empowering people!

    Tshepo R. / BLIL, Botswana

    Love Love Love!

    The trainer was excellent and made sure we understood before moving forward. I love her!

    South Africa / BLIL, Botswana

    Experienced

    Best Lecture in the World.

    Dimakatso M / South Africa

    Thank You!

    Thank you Michelle. You were really good. You broadened my ITIL knowledge. You are a good facilitator.

    Eva-Lisa N. / PwC, Namibia

    Exceptional!

    The course content was very relatable to my organisation and the trainer exceptionally linked COBIT 5 concepts to my organisation.

    Goitseone H. / BDA, Botswana

    Easy to Understand

    I loved the white board mind maps and illustration!

    Claudio F / South Africa